Business Support Apprentice

Birmingham | Other



Title: Business Support Apprentice 

Location: Centre City, 7 Hill St, Birmingham B5 4UA 

Working Week: 37.5 hours per week, Monday - Friday, 09:00 - 17:30

Salary: Up to £13700 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Admin

Expected Apprenticeship Duration: 18 -24 months



About the role


Here at Serco, we are looking for an Business Support Apprentice team to join us working within Serco's Employer Engagement team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face. 


As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.



Key accountabilities:

  • To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.
  • To provide an exemplary first impression in this client facing role
  • Manage Employer relationships to a high standard, Data capture accurately and manage the database.
  • Provide feedback to our supply chain partners in a timely manner.
  • Day-to-day email and phone contact with participants, employers, and supply chain partners
  • Resolving issues
  • Contributing to team responsibilities including writing job specifications, screening participants, supporting on events, training courses, and completing tracker forms
  • Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.



About you


We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. You



  • GCSE Grade C or 4 under the new grading system in Maths and English (or acceptable equivalent) or L2 Functional Skills.
  • Ability to communicate ideas and concepts effectively.
  • Experience of use with Microsoft Office - including Word, Excel and PowerPoint.
  • Concise and clear writing skills
  • An interest in design and computing.
  • A natural problem solver, with an enthusiastic attitude.
  • A team player.


Things to consider

It is essential that you can travel daily to Birmingham to arrive on time for work. 

You are required to complete assessments as part if the recruitment process.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
22/12/2022 03:26:00
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