Business Support Apprentice

Cardiff | Apprenticeships

Job Title:  Business Support Apprentice

Location: 5 Fitzalan Place, Cardiff CF240ED

Working Week: 37 hours per week, Monday - Friday, 09:00 - 17:00

Salary: £13,700 plus benefits

Apprenticeship Qualification: L2 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum


Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.


As our Business Support Apprentice, you will play a vital role in administrative and organisational support to the team, as well as providing support to Restart participants coming into the delivery centre and via telephone.


You'll also work on several projects and presentations, while delivering consistently high levels of customer service. You will be the main point of contact for phone calls, resolving issues and contribute to team responsibilities including health & safety, office management and other processes. As you gain experience you will undertake additional duties.


As part of the apprenticeship scheme we'll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered on site at Serco). You'll also have access to a treasure trove of development opportunities and enjoy the support and encouragement of our super-friendly team.


About you


To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! As well as strong numerical and analytical skills you'll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks and projects at once.


You'll have a number of stakeholders, so your ability to communicate effectively (both written and verbally) is vital in keeping your customers happy. You'll be required to build strong relationships with a variety of stakeholders so high energy and ability to build rapport is important.


We use a variety of online tools and technology, so you'll be happy working with MS Office applications and can easily turn your hand to online systems and tools. Lastly, you'll need to have between an A* and C in Maths and English (or 9 to 4 under the new grading system) and have a strong interest in Business Administration and numbers



What else do you need to know?

  • It is essential that you are able to travel daily to the Cardiff to arrive on time for work.
  • You will be required to undergo security checks, which includes a check of criminal records.  You will also be required obtain SC security clearance.
  • You will also need to complete an on-line initial assessment as part of the recruitment process.  This will help us guide you to the most appropriate programme to meet your needs.


Why Serco?

Meaningful and vital work:  You'll support the growth of our diverse portfolio of contracts, providing specialised consultative support to our stakeholders.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.  


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Register & Apply Now Login & Apply
Contract Type
Expiry Date
28/03/2023 02:56:00
Shortlist Email me jobs like this  Back to listing