Here at Serco we're looking for a Business Support Assistant to join us at Lincolnshire County Council. If you are looking for a new challenge working in a fast-paced, diverse environment, then this is the role for you!
You will provide overall administration support for the residential and non-residential financial assessment function and ensure that all applications/referrals are processed and assessed in accordance with the policies of Lincolnshire County Council and DOH regulations.
You will deliver a general business support service to various clients in a flexible manner, ensuring that an effective, efficient and customer focussed service is delivered within required KPI, PI and activity timescales.
You will be working as part of a team using an adult care case management system for service users requiring Non Residential, Residential and Nursing Care. You will deal with routine correspondence and telephone enquiries of a personal and confidential nature pertaining to service users financial details and the payments to service providers.
What you will need to do the role
Bring your passion and enthusiasm and we will provide you with the platform that you need to succeed.
You will need to have experience of prioritising own workload, communicating effectively with customers and colleagues at different levels and adapting communication style as appropriate and hold the ability to process data to deadlines whilst achieving a high level of accuracy.
You must have the ability to deal with challenging situations in a calm and professional manner.
To be successful in the role you will need to have strong Keyboard skills and experience working with Microsoft Excel and Word; with the ability to learn to use financial systems.
Meaningful and vital work: Working within Adult Care Services at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need.
A world of opportunity: It takes a diverse team to support a Strategic Partnership and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people: You will be a significant part of the partnership as you will find yourself interacting with Adult Care staff, Service Users, representatives, and of course your supportive team.
What we offer
- Salary £20,000
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.