Business Support Assistant

Peterborough | Other

Here at Serco we're looking for Business Support Assistant to join us at Peterborough County Council. Serco Business Support specialises in administration and supports services areas across Peterborough City Council Local authority. We pride ourselves on the quality of the administration we deliver to our client and would like you to be part of that too.  

As Business Support Assistant you will be providing excellent customer service on our reception and administration support to the Business Support Officer within our Targeted Youth Support Service team.

The Targeted Youth Support Service (TYSS) is a new and innovative service focused on offering a range of specialist services to young people aged 13-18 and their families. Targeted Youth Support works collaboratively with internal and external partners to provide seamless and layered support to the most vulnerable young people in the City.  

We work with young people in the criminal justice system, those assessed as being a Child in Need, at risk of exploitation, substance misuse or violence, exclusion, homelessness and many other areas of need.


The role is part time and there is a mixture of home and office-based working. Your working Hours will be Monday - Friday 9:00am - 12:30pm.



 What you will need to do the role:

You will need to be passionate about making a difference to young peoples lives and be able to show compassion and empathy.

You will have strong customer service experience and will be able to handle a challenging and exciting role.

To be successful in the role you will need to have strong Keyboard skills and experience working with Microsoft Excel and Word; with the ability to learn to use systems.




Why Serco?
Meaningful and vital work: Working within PCC Services at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need.
A world of opportunity: It takes a diverse team to support a Strategic Partnership and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: You will be a significant part of the partnership as you will find yourself interacting with PCC staff, Service Users, representatives, and of course your supportive team.





What we offer

  • Salary £20,900 - £21,500 FTE ( Part time £10,450)

  • Up to 6% contributory pension scheme

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • Interesting and enjoyable work

  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
13/10/2023 02:13:00
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