Business Support Lead

Hook | Other

Business Support Lead
Hook - hybrid 
Full Time, Permanent 

Up to £40,000 per annum (dependant on experience)   


Here at Serco, we are seeking a Business Support Lead to provide comprehensive executive and business administrative support to the Chief Services Officer of Serco United Kingdom & Europe (UK&E); The role will also support the Senior Leadership Team of the Data, Digital & Technology Team.


This role requires an individual with strong organisation sills, initiative to improve administrative processes, structured and proactive forward thinking, and sound commercial judgment, with the ability to work independently. Highly developed interpersonal skills and demonstrated ability to collaborate effectively with a broad range of individuals and groups is a must.


As part of this you'll:


  • Show excellent organisation skills, including extensive diary and meeting management (including planning and preparation), using Outlook and Teams and working in multiple time zones with appropriate sensitivity
  • Prioritising conflicting needs effectively and handles matters expeditiously, diplomatically, and proactively
  • Responsible for exercising appropriate levels of confidentiality and discretion in disseminating information and answering queries, is tactful and discreet in dealing with matters of a sensitive nature
  • Point of contact for Chief Services Officer internally and externally
  •  Act at all times as a representative of the office of the Chief Services Officer
  • Support with drafting e-mails, correspondence, presentations, reports, and formatting documents to professional standards and in line with Serco brand guidelines
  • Ability to use graphics and video creating technology/tools is highly desirable.
  • Scheduling Monthly and Quarterly Performance Review meetings for the year
  • Liaise with Serco colleagues for the preparation of Monthly performance review reports, project documentation and correspondence
  • Ensure all on-boarding requirements (including induction meetings) for new starters within the leadership team are fulfilled and completed on time
  • Co-ordinate and plan offsite Team events within budget
  • Maintain Executive and Team compliance with company policies and procedures
  • Organise domestic and international travel/accommodation bookings according to policy via Concur; Monthly expenses reconciliation using Concur
  • Co-ordinate small projects as required
  • Process outgoing purchase orders and incoming invoices via SAP Guided Buying
  • Work in line with and champion Serco's values: Care, Trust, Innovation and Pride.

What you'll need to do the role:

  • Extensive demonstratable executive management support assistance in a similar role
  • (5 plus years)
  • Experience in a Technology, Engineering team environment is highly desirable.
  • High level written and oral communication skills
  •  Ability to draft documentation at professional standards is essential
  • Excellent time management and organisational skills
  • Excellent attention to detail
  • Ability to manage people
  • Independent and self-driven
  • A proactive and problem-solving approach to work
  • Advanced Microsoft Office skills in Outlook, Teams, Word and PowerPoint
  • Ability to use a Graphics or video creating software is highly desirable
  • Understanding of finance management
  • Working knowledge of SAP, Concur (for travel and expenses) is desirable
  • Degree level qualification is desirable.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Flexible working considered
  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
19/12/2023 01:31:00
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