Business Support Lead - London Cycle Hire

London | Other

Hours: 40 per week

Salary: up to £40,000



Established in 2010, Santander Cycles (London Cycle Hire) is the flagship depot in Serco's Micromobility sector, with 12,300 bikes and 500 ebikes available to rent across 800 stations and 21,000 docking points around London. We are dedicated to supporting the Mayor of London's active travel objectives to increase walking and cycling by providing residents and visitors with the means for sustainable, green travel options.


This role will see you manage and coordinate all SMT governance and meetings, act as the focal point for contract communications and the communications champion, lead on employee engagement action plans, project manage specific tasks and initiatives across the Contract and be an ambassador for the contract when dealing with internal and external stakeholders, including TfL.


You will also support business unit, divisional and group wide initiatives that impact the contract, provide proactive and high level administration support to the Contract Director and wider Senior Management Team, organise meetings and events, circulate agendas and record and close actions, prepare reports, fiing and document management and coordinate a fortnightly contract newsletter and draft articles as requested.



About You


It is important that you have experience of working in a similar role (Business Support Management), with excellent communication skills, the confidence, discretion and ability to handle sensitive information and be analytical, proactive and able to use your initiative to solve problems and make decisions.


You should have good project management skills, a sound knowledge and understanding of facilities management and have exceptional MS Office skills, particularly Word, Powerpoint and Exel.





What we offer  


  • Discounted membership at Serco managed Leisure Centres
  • Excellent Development and Training Opportunities  
  • 6% employer matched pension contribution
  • 25 days annual leave
  • Life assurance up to 2x base salary
  • Simply health cash plan
  • Anytime health line
  • Employee assistance programme
  • Benefits portal offering discounts on eating out, travel, shopping and entertainment
  • A safe and supportive culture  
  • A chance to make a positive difference to the community  

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
16/06/2023 02:51:00
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