Business Support Officer

Post: Business Support Officer

Service Area: Children's Social Care - SCMT (Social Care Management Team)

Fixed Term (12 Months)

Full Time (37 hours)

Location: Peterborough

About

Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens. We currently have an opportunity to join our team as a Business Support Officer in SCMT (Social Care Management Team) to cover maternity leave.

Safeguarding and promoting the welfare of children is at the centre of the work Peterborough City Council and their partners undertake with children and their families.

Reporting into the Team Manager you will be part of a team of administration support staff ensuring an efficient and effective administration service is provided to the Children's Social Care.

Training will be provided but it will be beneficial for the successful candidate to have previous experience in a similar environment.

Main Responsibilities

• Organisational skills
• Working both individually and as part of a team in high detail to ensure total accuracy in a sensitive environment.
• Excellent communication skills - you will be working with a wide and diverse range of people such a Senior Management, clients, and key contacts this will include support in resolving queries.
• Ability to prioritise and work to tight timescales
• Excellent listening and minute taking skills in a complicated and sensitive environment.
• Adhoc administrative tasks including but not limited to document preparation, data collation, data entry, report collation, dissemination of information, typing, completing letter templates.
• It would be beneficial to have some knowledge or experience of working within support services related to children and families.

Skills

·         Experience using Microsoft packages

·         Organised with excellent attention to detail

·         Resilient

·         Ability to communicate at all levels

 ****Serco actively promotes work based learning and development and will work in conjunction with individuals to build a development plan for their career****

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.