Business Support Officer

Peterborough | Other

Business Support Officer

Location: Peterborough

Salary from £19,500 to £22,072.50 per annum



Serco works in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens.  We currently have an opportunity to join our Convening team supporting the Child Safeguarding department of PCC.

Reporting into the Team Manager you will be responsible for helping to organise Child Protection Conferences and Child in Care reviews as well as completing various key processes associated with Child Safeguarding and for providing business support to the Child Safeguarding and Quality Assurance team, ensuring the efficient and effective operation of the service.

Child Protection work, by its nature, is very demanding, so previous experience working in the Police, Public Health, Child Safeguarding arena or an interest in this area would be beneficial. Full training will be provided to the successful candidate.


Main Skills & Responsibilities

  • Excellent organisational and processing skills in a sensitive Child Safeguarding environment.

  • Communicate with and develop good working relationships with a wide and diverse range of people, such as Senior Management, customers, key contacts and members of the public.

  • Quick and accurate typing skills are essential as is willingness to learn if not previously experienced.

  • Ability to work to tight timescales and contributing towards Serco and our customer achieving statutory deadlines in regard to Child Safeguarding.

  •  Adhoc administrative tasks including but not limited to photocopying, report collation, filing, diary management.

  •  Assist with the maintenance of filing systems, both electronic and manual to enable files to be accurately located.

  •  Experience using Microsoft 365 packages





What we offer


  • Up to 6% contributory pension scheme

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • Interesting and enjoyable work

  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



Why Serco?


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


****Serco actively promotes work based learning and development and will work in conjunction with individuals to build a development plan for their career****


All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
15/06/2023 02:57:00
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