Qualified Advisers - A minimum of Level 4 Diploma Careers Information and Advice or equivalent is required, alongside the expertise to help customers achieve their full potential, whilst balancing the need to achieve delivery targets.
Trainee Advisers - Willing to undertake, and complete within one year, the Level 4 Diploma in Careers Information and Advice.
All candidates should be able to demonstrate excellent IT skills, be flexible and willing to work across a variety of locations in Central or South West London, and be a proactive and professional individual confident in their ability to deliver a quality service.
This is a general description. The emphasis on duties may vary depending on the work location training, experience and support.
Provide careers advice to adults via a range of methods including face to face; telephone; email and other digital means to help them to achieve work or learning goals.
Support customers to develop career management skills through a range of activities
Work with customers to support their progress into learning, work, or progression in work
Work with a variety of organisations to generate customer referrals to meet targets
Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs.
Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.
Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs
Use and contribute to local, regional and national LMI to support customer progression in their career
Meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements
Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
Attend company meetings and training and liaise with staff at all levels
Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
Other duties commensurate with the level and nature of the post.