Case Management Administrator

Wingston , Leicester | Other

Case Management Administrator

HMP Fosse Way, Leicester


40 hours per week


£24,144 per annum + Benefits


Are you looking for a rewarding and challenging administrative position? We are currently seeking a highly motivated and detail-oriented Admin Support Officer (ASO) to join our Offender Management Unit (OMU) team. As an ASO, you will be responsible primarily in dealing with sentence calculation, updating prisoner records, allocating work to Prison/Probation Offender Managers, and identifying risk management'.


This is a fast-paced environment that requires exceptional organisational skills, attention to detail, and excellent communication abilities. You will be responsible for updating prison recording systems, scheduling, and attending meetings, obtaining information on MAPPA categories and levels, as well as liaising with internal and external agencies on behalf of the Offender Management Unit.


This is a challenging and rewarding position that requires a positive attitude, strong work ethic, and the ability to work well as part of a team. In return, we offer a competitive salary, excellent benefits, and opportunities for career growth and advancement.


If you have the necessary skills and experience to excel in this role, we encourage you to apply. Join our team today and make a difference in the lives of those in custody.


What you will need to do the role

  • The ideal candidate should have a minimum of a Grade C in English and Mathematics.
  • Computer skills including Outlook and Excel.
  • Committment to personal training and development to ensure that your skills and knowledge are maintained at the appropriate level.


What we offer

- Pension up to - 6%

- Employee Assistance Programme

- Serco Benefits package - discounts include cinema, merlin   entertainment and online

shopping discounts, discounts on mobile phone plans, and leisure centre memberships

- A safe and supportive culture

- Chance to contribute to innovation in public services

- A company passionate about diversity and inclusion


Why Serco


A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
08/08/2024 01:17:00
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