Category Manager - IT

Flexible | Purchasing

Category Manager - IT    
Flexible - Attached to Hook/London/Solihull    
Full Time, Permanent 

£65,000 - £73,000 per annum (dependent on experience)


Procurement at Serco has come a long way over the past 5 years. We already contribute to business success by helping grow both the top and bottom line through supporting new business development and delivering cost efficiencies while protecting Serco from risk, delivering on sustainability, and driving operational excellence. And building on a platform of success, we're now embarking on the next exciting phase in our Procurement evolution by investing in building capabilities and developing talent to increase internal collaboration and drive more strategic relationships with key suppliers. Our ambition is to deliver Procurement with impact on people, place, planet and profit, and so helping Serco to impact a better future.


As a result of this, we are now seeking an experienced IT Category Manager to provide specialist IT category and market expertise to expertise to identify benefits, mitigate risks and drive best value from Serco's spend and supply base globally.


You will support with the global category management strategy and business outcomes for our stakeholders in Serco's technology functions, to maximise benefits and allow the effective deployment of IT solutions.


As part of this you'll:


  • Contribute to the IT strategy through the delivery of strategic transformation projects and delivery of customer requirements
  • Build relationships with key stakeholders to ensure a holistic and rounded knowledge of a supplier's performance and risk across Serco
  • Help with the creation of the IT category strategy
  • Lead on sourcing exercises to leverage Serco scale across the global operations
  • Lead and manage continuous improvement projects with existing suppliers
  • Review and negotiate contracts with support from the legal department
  • Monitor supplier risk and performance through reporting tools and business feedback 
  • Collaborate with Procurement Business Partners to ensure supplier management activities, category strategies and stakeholder priorities are aligned and to drive compliance to the use of preferred suppliers
  • Lead with the drafting of contracts and resolution of contract terms based on standard templates and with reference to the Legal Empowerment toolkit, consulting Group/BU Legal as required 
  • Manage contract approval and signature processes in line with delegated authorities and standard operating procedures 
  • Help with delivery of the procurement objectives covering savings, stakeholder relationships, PSL compliance and contractual compliance

What you'll need to do the role:

  • CIPS qualified or working towards CIPS qualification
  • A strong track record of IT category management, utilising innovation to deliver cost savings to the organisation
  • Demonstrable experience of developing and maintaining strong senior stakeholder relationships up to MD and Board level
  • Strong business acumen with the ability to understand business needs and how to manage supplier relationships
  • Experienced in the end-to-end procurement cycle
  • Data analysis and cost modelling
  • Good knowledge of English contract law and experience of negotiating, drafting and resolving contract terms using templates/banks of standard clauses 


Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.



What we offer:


  • Company car
  • Private healthcare
  • Bonus scheme - 5% on target, 10% exceeding targets
  • Up to 6% contributory pension scheme
  • Growth and development opportunities - Serco will support with a range of qualifications
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bupa Anytime HealthLine, Thrive App, Simply Health Plans and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more
  • Life assurance


Application Process: If you are an aspiring Procurement professional with a drive to make a difference, we encourage you to apply. Your skills and expertise will play a crucial role in shaping Serco's procurement landscape and driving value across the organisation. Serco is an equal opportunity employer; we value diversity and welcome applicants from all backgrounds to apply.

Application Deadline: 20th November 2023

Start Date: 1st April 2024



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
04/12/2023 01:34:00
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