Catering Assistant

Norwich | Other

Catering Assistant


Norfolk & Norwich University Hospital


Full time - 38.5 hours per week - 4 on 4 off - 0700 - 1900 hours.


Salary £11.44 per hour plus basic plus Serco benefits  



Main Purpose:

The post holder will work as an integral part of the Ward catering team ensuring high quality service is provided to the patients. They will be responsible for the co-ordination of the patient meal and beverage services in accordance with the Ward Timing Schedule.

The post holder will ensure all catering assistants in their designated area are compliant with the relevant policy and procedures.

The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.


Main Accountabilities: 

  • To ensure that patients are provided with appropriate meals and beverages at the agreed intervals throughout the day.
  • To encourage and assist patients to order meals (on Windows Tablet Software).
  • To prepare hot / cold beverages including loading the appropriate trolley / equipment and ensuring that all beverages are served at the correct temperature according to food hygiene regulations.
  • Loading regeneration ovens as necessary, monitor and record food temperatures.
  • To ensure that at the end of every meal and beverage service that all cutlery, crockery and condiments are removed from the patient areas.
  • To wash utensils used in the preparation, regeneration and serving of food and beverages including the cutlery and crockery used for patients.
  • To ensure the ward kitchen hygiene standards are maintained. To ensure good practice in relation to stock rotation to optimise efficiency and the discarding of out of date food.
  • To monitor and record fridge and freezer temperatures daily in accordance with food safety regulations and report problems as appropriate.
  • To ensure patients whose fluid intake is not medically restricted have access to fresh drinking water.
  • To maintain food safety and hygiene standards in you work area and apply the food safety procedures applicable in your work area.
  • Demonstrate high standards of courteous interaction with patients and Trust staff to optimise patient food and beverage consumption.
  • Ensure that all work is carried out in line with Serco and Trust Health and Safety, Quality policies and procedures and all documentation and work records are completed accurately.
  • Undertake any other ad hoc duties as prescribed by Supervisor / Manager and within scope of skill and capability.


What you will need for the role:

  • Good Basic Education GCSE A-C including Maths and English
  • Basic Health & Safety
  • Working within a food service environment / catering industry
  • Customer service skills
  • Understand the importance of hygiene and safety
  • Level 2 Food Hygiene


What we offer 


  • Up to 6% contributory pension scheme. 
  • 25 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/03/2024 01:13:00
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