Catering Manager


Serco: HMP Dovegate

Full Time, Permanent

£37,000 - £40,000 per annum + Excellent Corporate Company Benefits


Here at Serco we are looking for an experienced Catering Manager to join us at HMP Dovegate - a Category B adult male facility near Uttoxeter, Staffordshire where we care for up to 1160 male adult prisoners over the age of 21 serving a range of sentences including trial, remand, those awaiting sentence and convicted men serving long and short term sentences.


You must have experience working in a commercial catering department within a prison setting or similar environment. You will manage the busy catering department for our prisoners and 400 staff, therefore it is imperative you have significant experience including ordering and deliveries, budgeting, auditing and staff management. 


This role requires the resilience to manage a constant workload with conflicting demands to achieve timely targets, you will be expected to:


  • Work alongside the Head of Learning and Skills for all areas of recruitment
  • Complete PDRs, with all directly line managed staff members, within agreed timescales
  • Motivate and provide solutions for prisoners not engaging in activities
  • Be a part of the Reducing Reoffending Group and fully participate in meetings when requested.
  • Monitor prisoner attendance in catering through a number of data recording systems
  • Assist in responses to formal Prisoner complaints/queries, taken appropriate remedial action where necessary


What you will need to do the role


Firstly, you must hold Level 3 Catering qualification and a clear advantage will be Leadership and Management qualifications.


As with any role at this level, you will have excellent IT, written and communication skills and be very well organised.


In addition, your ability to use a range of management and leadership styles to support and motivate others will be evident and clear to succeed to in this role.


Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


 What we offer


  • Blue light discounts
  • Opportunities to gain additional qualifications
  • Continuous professional development opportunities
  • Opportunities to participate in an overtime scheme
  • A company passionate about diversity and inclusion
  • Free on site parking
  • Use of on site gym
  • Subsidised meals
  • Up to 6% contributory pension scheme
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/04/2023 02:53:00
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