Claims Handler

Your new role

Are you someone who is inquisitive and excels when investigating cases?

Looking for a role where you can use your organisation and communication skills?

Then National Highways have the role for you!

We are looking for a Claims Handler to join our Claims Team in our Birmingham office. We have a flexible hybrid working approach, meaning the role will be a combination of office/agile home working. You would be required to attend the office a minimum of 2 days per week. 

There’s lots to do in this role, working on over 100 cases at any given time ranging from personal injury to potholes to property damage. The successful candidate will need to prioritise workload, work to deadlines, be comfortable working under pressure and thrive when communicating at all levels both internally and externally. 

What you’ll be leading on

  • Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide resolution subject to your own financial delegations  
  • Successfully close cases either through defending our liability position or negotiation with claimants, solicitors and  insurers to agree settlement figures or by sending the Claims Manager recommendations on best value outcome.
  • Work closely with insurers, service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors, estimators, legal department and area teams to obtain information to support case resolution in a timely manner.
  • Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, examine  the claimant’s version of events; applying professional judgments and experience to support the resolution of cases.

To be successful you’ll need 

  • Experience of handling cases, including insurance claims. 
  • Experience of working on IT systems including case management systems.
  • Excellent negotiation skills are key to this role along with client management skills, exceptional interpersonal and communication skills.
  • Ability to work under pressure and prioritise.  
  • Knowledge of the Highways Act 1980 and or Road Traffic Act and the implications. 

A bit about us

Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business. Getting it right means success for us all. Our remit in FBS is very broad - and there is a lot to do.

Want to know more?

To request a copy of the role profile, please contact quoting reference number #5211


Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.

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Contract Type
£28,190 - £29,890
Start Date
Immediate Start
Expiry Date
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