Clinical Support Technician

Key Responsibilities

• Accountable for ensuring all Occupational Health communications are actioned appropriately, seek professional advice (where needed), ensuring follow on actions are implemented in a timely manner.
• To maintain the Occupational Health Diary, confidential medical records and scanning of documentation. Be able to adhere to GDPR and medical confidentiality standards autonomously.
• Working closely with the clinical team to ensure the smooth running of the multiple department clinics, with the ability to prioritise actions to meet customer & stakeholders' expectations.
• Interpret and appropriately action clinical instruction sheets. Thus, allowing clinical team to facilitate the maximum use of Occupational Health resource to ensure appropriate follow up appointments, referrals and treatment.
• Proactively monitoring and updating required actions, enabling the Clinical Team to have the maximum information available to make informative decisions to support both employee and the business.
• Prepare physician's case files with appropriate and relevant data using knowledge of clinical protocols.
• Preparation of daily/weekly/monthly and annual reports and KPIs for business to review/manage process adherence.
• Liaising with claims officer, pensions officer and internal/external sub contracted clinical specialists.
• Front of house first aid dispensing of supplies and guidance for support resources.
• Raising purchase order requisitions and liaising with suppliers.
• Facilitates appointments flow, action appropriate steps for any delays, with regular communication with employees, clinical staff and chief of positions (managers).
• Supporting in delicate and difficult situations/conversations, both with employees and their immediate families.

Skills/ Requirements

• Due to the nature of the department, dealing with sensitive information daily, confidentiality is of the utmost importance.
• It is important that you have previous experience of a medical office environment, work well as part of a team, you are flexible, adaptable, proactive and customer focused.
• Being part of the wider Environment, Health & Safety team - ability to raise concerns relating to EH&S, confidence to challenge Safety concerns and report any issues for escalation.
• You must have a working knowledge of all GSuite applications and Microsoft Computer applications including Word, Excel, PowerPoint, and Outlook.
• OPAS (Medical Database) and AMS (Attendance Management System) would be desirable.
• You will need to have the ability to multi-skill, prioritise tasks, use your initiative and work to tight deadlines.
• Communication skills are essential, including the ability to deal with customers at all levels which could be face to face, via telephone or email.
• Experience of working in high pressured/busy environment, preferably with NHS/Medical office experience.

Guidant Global (Airbus) is acting as an Employment Business in relation to this vacancy.