Communications Officer-Customer Services

Liverpool | Other


    Role: Communications Officer

    Length: Perm Position after 3 months if successful probation.

    Availability: Full Time, Supporting Core Office hours 0800-1800. Mon - Friday working 7.5 hours each day starting between 0800 & 0930 each day and finishing between 1600 & 1730 each day.

    Location: Hybrid. Main Office is Phoenix House, Liverpool.

    Interview location: Initial Assessment then if successful after the assessment an interview. Phoenix House, Liverpool, or Microsoft Teams TBC

    Salary: 25,000 to £30,000 Dependant of experience 


    As a key member of the team you will be responsible for central communications for our contracts across Customer Services sites. You will be required to write, co-ordinate and articulate effective and creative communications across all channels, ensuring that all literature / content are as up to date and as accurate as can be.


    Specific duties and responsibilities include:

    • To create and deliver in a timely manner all communications activity.
    • To procure any required marketing activity in line with corporate contracts, marketing strategy and procurement guidelines.
    • To ensure that any required marketing materials, events and other deliverables adhere to brand guidelines and are to be of a consistently high quality.
    • To evaluate and report on specific projects - including employee, external, partner and stakeholder feedback.
    • To proactively identify, monitor and track internal issues around project work that could adversely affect the reputation of the organisation and take proactive steps to ensure plans are in place to manage these issues.
    • To proactively and regularly identify examples of best practice and ensure continuous development of the communications activity.
    • To coordinate the planning and implementation of employee and public events as required.

    Knowledge & Experience:

    • Knowledge of marketing and media relations practices
    • An understanding of public sector reputational issues
    • Experience of working in a busy communications team.
    • Experience of working in an internal communications role
    • Experience of creating written content for intranets
    • Experience of working with stakeholders

    Professional Skills

    • Excellent verbal and written communication and interpersonal skills
    • Ability to interpret and communicate complex information clearly and simply
    • Effective personal impact and influencing skills
    • Good planning and time management skills
    • Ability to use discretion and maintain confidentiality.

    About Serco

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


    Please click on the apply button to be taken to our careers website

    Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

    We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

    Register & Apply Now Login & Apply
    Contract Type
    Expiry Date
    11/10/2022 07:22:00
    Shortlist Email me jobs like this  Back to listing