Complaints Officer (Housing)

Complaints Officer (Housing)
Ongoing Temporary Role - 3 months min
£15-£15.50 per hour
Croydon

We currently have a fantastic opportunity for a Complaints Officer to join a Housing Association based in Croydon.

ROLE

This role will be responsible for coordinating Complaints from start to finish. You will look for opportunities to resolve dissatisfaction where possible.

The Customer Solutions strategic goals are to improve performance and prevent complaints. You'll provide expert advice to our customers and business areas.

Responsibilities

• Coordinate case work by liaising with staff, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
• Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
• Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
• Record and update all relevant information during the management of your casework.

If you are interested in this role, please apply with your CV.

LON123

Keywords: Complaints Officer, Customer Service, Housing, Repairs, Property Services, Croydon