Compliance Manager - NNUH

Norfolk | Health & Nursing

Compliance Manager 
Permanent, Full time Monday- Friday 37.5 hours per week  
Norfolk and Norwich University Hospital, NR4 7UY
Competitive salary plus benefits 

Serco are recruiting for a Compliance Manager to join their current team based at Norfolk and Norwich University Hospital in Norfolk. 

This role will work as part of the team managing the Hard FM Services across on our Healthcare contract at NNUH. This is an operational role focused on ensuring that the asset and PPM data in the Concept CAFM system is accurately and consistently maintained to meet statutory, contractual and Serco standards. The role will require the successful candidate to provide user training to operatives as well as support Supervisors in scheduling tasks to various staff members.

The Compliance Manager will manage and maintain the FMR (Forward Maintenance Register) which will be used by the Contract Management Team for input to the client's annual capital lifecycle plan submission.

Main Accountabilities:


  • Ensuring that the asset and PPM data in the Concept CAFM system is accurately and consistently maintained to meet statutory, contractual and Serco standards.
  • Managing and maintaining the FMR (Forward Maintenance Register).
  • Production of report data in tabular and graphical form to present to the client.
  • Provision of User Training to Site operatives as well as mentoring other users.
  • Management Reporting - The Concept CAFM system will be the source of data for the monthly report and the Compliance Manager, supporting the Account Management Team, will develop and produce the data in tabular and graphical form to present to the client. 


What you'll need to do the role:


  • Preferably qualified in a Building Services discipline with a good working understanding of all M&E systems 
  • Concept Expert User experience including data set up, asset and PPM functionality
  • Practical operational experience of asset management and maintenance operation
  • Understanding of the contractual context of asset management. 
  • Expert level in core Microsoft office IT Skills (Excel, Word & Power Point) 
  • Data management skills including the ability to use MS Excel to organise and manipulate data. 
  • Self-motivated team player able to work on own initiative whilst interfacing with senior management, operational teams and client contact points. 
  • Strong customer interface skills and attitude. 
  • Strong and effective communication skills. 
  • Analytical thinker with demonstrated problem-solving skills 
  • Demonstrable experience of managing and implementing change programmes 
  • Demonstrable examples of innovation 
  • Good quality and process driven person 


Additional Features of the role


  • The role may require the holder to visit areas that have patients, Discretion is therefore always required and patient privacy and dignity will be at the forefront of everything that they do
  • The successful candidate will have to pass a Basic DBS disclosure 
  • This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.


What we offer


  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
08/12/2023 01:36:00
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