Contact Supervisor

Hemel Hempstead | Other

Here at Serco we have an exciting opportunity available to work within Hertfordshire Council.

As Contact Supervisor you will supervise contact in order to ensure that children in need of protection and children looked after are enabled to maintain planned access to their parents within a safe context.

You will supervise contact, within a range of suitable locally accessible venues across the area, including during out-of-hours when required.

Under the supervision of the Contact Manager you will provide written reports for court and attend and/or give evidence in court or attend and present information at Local Authority Children's Services meetings.

You will work Monday to Friday, however occasionally you may be asked to work on a Saturday.


What you will need to do the role

You will be working directly with children and families, and will have experience of working in a similar environment e.g. Family Centre, Nursery, Youth Club.

We are looking for someone that is observant and intuitive with the ability to assess situations and act accordingly, to ensure the welfare of the children at all times.

You must be resilient, calm under pressure and able to work using your own initiative

as well as being part of a team and have excellent communication skills.

You will need sound computer skills and will be fully competent using all computer packages to organise and record information clearly and accurately.


You may be required to attend Court and represent the Department as appropriate.

It is an essential requirement that you always have access to a vehicle as you may be required to drive to other area at short notice to perform your duties




What we offer:

  • Salary from £19,000 (dependant on experience).

  • pension matched to 6%

  • 25 days annual leave plus bank holidays, plus the chance to buy more!

  • A fantastic culture and supportive team; volunteer leave; continuous training & development

  • A range of benefits to support the health and wellbeing of you (and your family) such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more

  • Access to a huge range of discounts and exclusive deals

  • The chance to make a positive difference in a company passionate about diversity and inclusion 


If you want to work to with us to improve the lives of those who need it the most, please apply now and upload a copy of your CV and covering letter!

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/12/2022 02:51:00
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