Contact Worker

Cheshunt | Other

Here at Serco we are looking for a Supervised Contact Worker to join the team at Hertfordshire County Council.  You will supervise contact in order to ensure that children in need of protection are enabled to maintain planned access to their parents within a

safe context.


You will supervise contact, within a range of suitable locally accessible venues across the area, including during out-of-hours when required, observe and contribute to assessments.


Full and part time roles available (part time hours can be flexible)


Additional Information

We have a duty to safeguard children and young people and a responsibility to ensure the safety of staff. As part of the recruitment process you will be required to carry out a Personal Interview. This is used to assess candidates' suitability to work with children and young people. It will give us a better understanding of you, and explore your personal experiences, beliefs and values and how they might affect your ability to undertake this role. Please contact the interviewer if you would like any further information on this.



What you will need

You will be working directly with children and families, and will have experience of working in a similar environment e.g. Family Centre, Nursery, Youth Club. You must be observant and intuitive with the ability to assess situations and act accordingly to ensure the welfare of the children at all times. You will be resilient, calm under pressure and able to work using your own initiative as well as being part of a team, have excellent communication skills and be able to maintain confidentiality between all parties. You will have sound computer skills and will be fully competent using all computer packages to organise and record information clearly and accurately. You will regularly participate in meetings e.g. team meetings and will be confident presenting information. You may be required to attend Court and represent the Department as appropriate. It is an essential requirement that you have access to a vehicle at all times as you may be required to drive to other area at short notice to perform your duties.




This post is classed as having a high degree of contact with children or vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the DBS as part of Serco's pre-employment checks.



It will be the duty of every employee while at work to take reasonable care for the Health and safety of themselves and of other persons who may be affected by their acts or omissions at work.



Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:

  • Salary £19,000

  • Up to 6% contributory pension scheme

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

  • We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme

  • A company passionate about diversity and inclusion


If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
03/02/2023 02:37:00
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