Contract Change and Support Lead

Bordon | Other

Contract Change and Support Lead 

Bordon, GU35 9JE 

Full time, Permanent 
Competitive salary plus benefits   


We have an exciting opportunity for a Contract Change and Support Lead to join our existing team based at our Oakhanger site located in Bordon. The key purpose of this role is to support both the Service and Contract Manager with organic growth, operational governance, corporate initiatives, management processes and procedures. This role will also include deputising for the Support Services Manager in his absence. The contract Change and Support Lead role will also support the transformational activities for rebid and strategic direction. 


This contract has an aging workforce in the management and this position is to support the contract leadership and plan for succession. This role will also be the focus point for contract changes including the CAMMO re-bid starting Q4 2022. This re-bid will be a Serco UK and US partnership so will need additional focus and management. This position will work as part of the contracts Management Team. 


Main Accountabilities 


  • Supporting the Support Services Manager in the day-to-day activities and be the focal point for all contract changes as well as the contract re-bid which will include proposal management and governance 
  • Support the transformational activities of the Capability Area and to support the data input from Divisional initiatives Support contract management team in Operational Excellence  
  • Being a member of the site green initiatives group  
  • Leading all audit Corrective Action Plans 
  • Management and reporting, action tracking and progress 


What you'll need to do the role 


  • Targeted for someone wanting development in General Management with some experience in organic growth and proposal management 
  • Knowledge of Serco Governance processes advantageous 
  • Experience of Operational aspects of Serco Systems Ground Station operational experience is desirable. 


Why Serco? 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. 

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer: 


  • 25 days annual leave plus bank holidays and the chance to purchase additional days. 
  • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 







Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.

Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Are you interested in finding out more about a career in defence with Serco?


To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.







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Expiry Date
01/12/2022 02:22:00
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