Contract Director Restart Scheme

Birmingham | Other

Contract Director

Location: Home Based 2-3 days travelling to West midlands

Salary: From £65,000 - £80,000 (dependent on experience) with a bonus plus company car or car allowance.


At Serco, our Restart scheme provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme.


As part of our Restart programme, we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic. 


We are currently seeking a talented and experienced Contract Director to be responsible for ensuring the delivery of efficient and effective Restart services within the West Midlands to the DWP client. 

As Contract Director, this critical role will lead operational contract delivery, in accordance with Corporate and client strategies and polices ensuring the requirements of the contract are met. You will effectively manage the service delivery teams and relationships with third party providers, ensure the delivery of great service in line with contractual commitments and build lasting customer relationships.

You will manage circa 6 Operational staff and 18 subcontractors ensuring effective management of all third-party providers.  


What you will need to do the role

To achieve the key goals as Contract Director, we are looking for a unique set of skills and experience. The ideal candidate will be of graduate calibre; an ambitious, results driven and financially savvy Contract Director who has a solid understanding of the employability sector and has operated at a senior level.

You must have previously managed large sub-contractors and be able to demonstrate successful and motivational leadership of people and third parties to improve and maintain a high performing contract.

You will need a strong background in successfully managing and controlling large budgets, experience of working in a commercial environment with challenging KPI's and hold a strong background in senior customer/client facing roles.

In addition, you will be a dynamic individual with the commercial know-how and financial expertise to drive growth and service improvement.


Why Serco

Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.

A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer's lives.


What we offer

  • Up to 6% contributory pension scheme.

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • The chance to make a positive difference to the wider public.

  • Interesting, varied and enjoyable work.

  • A company that recognises your contribution.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
16/02/2023 01:41:00
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