Control Centre Operative

Gloucester | Other


Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.


Working as Planning & Logistics Officer at the OCC in Gloucester is more than just a job, it's the chance to be a part of something greater; join a work family where you are valued but also the work you do makes a difference every day. In addition to a good sense of job satisfaction, we also offer:


  • £30,070 per annum.
  • Flexible working options available.
  • Free onsite parking.
  • Serco benefits including pension match up to 6%, 28 days leave (inclusive of bank holidays)
  • Full training provided you'll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job!
  • Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics and gaming supplies and much more.
  • Access to career long learning and development opportunities.
  • The chance to make a positive difference in a company passionate about diversity and inclusion.


We not only offer job stability & job security, but career development pathways for you to transition into Supervisory or Operational Management level roles. The centre is open 24/6 and whilst you'll cover various shift patterns (which will include Nights & Weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 12-hour shifts, 4 out of 7 days per week on a rota basis but we also offer flexible working options)


What you'll do day to day:


Firstly, you'll be responsible for the planning and scheduling of vehicles to ensure the safe transport of custodies in line with the agreed service delivery. You'll work closely with our crews & establishments (Prisons, Courts etc) to ensure custodies are transported on time and in a safe & secure manner. Using a number of IT applications you will be responsible for monitoring the vehicles and responding to emergency alarms raised by crews. You will work with multiple agencies ensuring the safe and secure delivery of the custodies return to their destination! It doesn't always run smoothly though, so you'll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!


What you need to do the role:


If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you!  Ideally, you'll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area! You'll be computer literate with the ability to quickly assimilate large volumes of data/information. Experience is not essential as we will provide full training, however if you do have experience in a similar role, it would be highly beneficial.


What else do you need to know?


  • This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. 
  • You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/08/2024 01:09:00
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