Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.
We’re looking for people to join our diverse and energetic team to manage our road networks in the East region, where you’ll be based at our Regional Operations Centre in Potters Bar.
You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service.
Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of a variety of shifts.
The starting salary for this role is up to £34,762.50 (made up of base salary plus 25% shift allowance and £1500 retention allowance) increasing to up to £36,262.50 (made up of base salary plus 25% shift allowance and £1500 retention allowance)
What you'll be leading on
To be successful
We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation
Some skills and requirements we are looking for include:
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
Our benefits package
And we are
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
We reserve the right to close before the advertisement expires