Course Co-ordinator

Darlington | Other

Course Co Ordinator

International Fire Training Centre, DL2 1NU

Full Time, 40 Hours, Permanent

Competitive Salary + Benefits



Operated by Serco, the International Fire Training Centre (IFTC) is a world leader in the provision of firefighting training, providing skills, advice and resource in the Aviation, Offshore, Industrial, Marine and Civil Defence sectors. The Catering team itself is an integral part of the business providing a first class service to customers, visitors and staff.


We are looking to recruit a Course Co Ordinator to ensure, through close liaison with the Business Support Manager, that a comprehensive and effective course management system exists and is maintained for all IFTC courses. In particular that all administrative details are completed accordingly.


When required to assist with student welfare. You will also be responsible for training colleagues in the administration team as requested by the Business Support Manager to ensure sufficient knowledge and skills exist in the business to cover periods of absence.




What will I be doing?



  • Maximise new business and sales growth opportunities
  • Monitor and convert leads from inbound enquiries
  • Maintain and build client relationship management to generate revenue
  • Ensure correct and timely data entry for accurate invoicing
  • Provide non-technical information on all aspects of courses, co-ordinate bookings by telephone, email and letter ensuring all correspondence is sent to customers in a timely and efficient manner
  • Collate information relating to payroll and holiday accrual, forward for processing and conduct any necessary checks when required
  • Focus on checking stakeholder requirements to ensure delivery of excellence with frontline stakeholder experience
  • Producing certificates for issue to students on completion of courses
  • Work alongside external bodies, ensuring any associated information is stored and issued correctly
  • Ensure all administrative details are completed and course files maintained as required
  • Ensure that appropriate course materials including training notes and course content are available for courses prior to their commencement
  • Provide support and assistance for the online learning system to ensure the delegates receive the relevant pre-course training material and assessments
  • Liaise with Rely on Nutec and other client/customers for efficient operation of offshore and industrial courses
  • Provide word processing support as applicable
  • Assist with general office support e.g., reception, mail distribution, telephone enquiries, door intercom, dealing with visitors, clients etc.
  • Assume the general duties of colleagues in the admin team in their absence as required by the Business Support Manager
  • Develop new and updated systems and processes that will enable IFTC to become more efficient in dealing with customer/client requirements




What will I need to do the job?




  • GCSE standard of Education including English at Grade C or above
  • Attention to detail - essential
  • Previous administration experience
  • Experience of dealing with the public face to face
  • Communication and organisational skills
  • Experience of collating, recording and sharing information with internal and external stakeholders
  • Competent using Microsoft office Packages
  • Effective written and verbal skills with the ability to communicate with a wide range of people at different levels
  • Excellent teamwork skills
  • Ability to prioritise and work to tight deadlines
  • Working in a fast paced office, demonstrating a proactive approach is essential
  • NVQ Level 2 in Business Administration - desirable









All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.

Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Are you interested in finding out more about a career in defence with Serco?


To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.







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Expiry Date
09/12/2022 02:54:00
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