Court Custody Deputy Manager

London | Other


Location: Willesden Magistrates Court

Permanent, Full Time (Mon - Fri with a requirement to work rostered Saturdays)

£29,803 per annum + Excellent Corporate Benefits Package 


Our Justice and Immigration division provides essential services across our Custodial, Immigration, Community and Housing services.

Serco`s Prisoner Escort and Custody Services (PECS) contract for Kent and the East of England makes a critical contribution to the Criminal Justice System in England and Wales, by ensuring the safe, secure and decent transport of prisoners between courts and their associated prisons and police stations.

Overview of Role

You will be required to deputise as required for the Court Custody Manager (CCM) to agreed performance objectives, focusing on prisoner welfare while complying with all security and operational procedures. The position will focus day to day on the smooth running of the court.

Ensure staff are efficiently deployed within the court area and rotated to ensure flexibility within the workforce. Typical duties could include;
- Hold sickness return to work interviews for the teams.
- Adhere to and assist in the development of Operational Serco Health and Safety Policies and procedures
- Contribute to and changes initiatives in order to continuously improve services

You will be pivotal in creating a positive working environment dealing effectively with issues and problems providing support and guidance to the team as appropriate. Promoting themes of decency, courtesy and consideration when managing prisoners will be key requirements of this role.

The nature of this environment means that we are governed by policy and procedure and it is the role of the Court Custody Manager to ensure that we remain compliant with all rules, regulations, laws and all other guidelines.

This is a great opportunity for an ambitious, determined and motivated individual to utilise and build upon existing knowledge and skills in a role where you can really make a difference to the contract you support.


About You

Due to the nature of this role previous supervisory experience is preferred as the court environment can be challenging, demanding and fast paced.  You will need to be able to evidence strong verbal and written communication skills, strong organisational skills and good interpersonal skills.

This role requires you to have high levels of emotional resilience, flexibility, understanding as well as assertiveness, the ability to cope with pressure and the ability to exercise authority. You will be computer literate with good report writing skills.  To be considered for this role your career history must evidence knowledge of a custodial/ secure transport environment.

Specific Requirements


  • This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office
  • Working flexibly over a 6 day period (Monday to Saturday) with a willingness and ability to travel within the UK where required including off site meetings, sometimes necessitating overnight stays



Why Serco


Meaningful and vital work: With over 15,000 prisoner movements a month across Serco, the justice system relies heavily on us to deliver them safely and on time.


A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and you'll be able to broaden your experience and apply your skills in new ways.


Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.


What we offer


  • Up to 6% contributory pension scheme
  • Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference
  • A company passionate about diversity and inclusion
  • Blue light discounts


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
13/06/2023 03:07:00
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