Court Custody Manager - Bexleyheath Magistrates Cou

Bexleyheath | Other
  • Location: Bexleyheath Magistrates Court
  • Salary: £33,207 per annum
  • Hours: Full Time Monday- Friday with a requirement to work rostered Saturdays


Our Justice and Immigration division provides essential services across our Custodial, Immigration, Community and Housing services.

Serco`s Prisoner Escort and Custody Services (PECS) contract for Kent and the East of England makes a critical contribution to the Criminal Justice System in England and Wales, by ensuring the safe, secure and decent transport of prisoners between courts and their associated prisons and police stations.


The successful Court Custody Manager will need to develop a culture of team working and customer service within a defined area. Also, support the Operations Manager in the achievement of all KPIs, SLAs and Contractual requirements.

The emphasis is on leading and managing others, delivering through others and shaping the environment for others to deliver in the short to medium term.


Overview of the role:

As the successful Court Custody Manager, you will help enable the court location to operate safely, complying with all relevant legislation and contractual obligation. This will include managing a team of Prison Custody Officers, focusing on prisoner welfare, safety and security as well as the efficient deployment of, and day to day management of staff.



  • Create a positive working environment dealing effectively with issues and challenges, provide appropriate management support and guidance
  • Deliver optimum staffing levels for area of responsibility to enable contractual obligations to be met.
  • Foster a collaborative working culture with other areas of the business to support the "one team" ethos.
  • Meet personal targets and objective as agreed with Operations manager
  • Adhere to, and enforce Serco Health and safety policies and carry out risk assessments to minimise accidents and promote safe working.
  • Ensure staff are aware of their own obligations and responsibilities by carrying out daily, weekly, or ad hoc briefings and debriefing as required.
  • Carry out Performance Development reviews, within the Serco set time frames, thereby ensuring each team member has the opportunity to develop, achieve realistic career goals and contribute fully to the delivery of our contract.
  • Monitor and manage information flows and data capture to ensure compliance and safety and welfare standards are met and clearly evidenced.
  • Create excellent relationships with HMCTs staff and represent Serco at Court User Meeting to maintain standards and improve efficiency.


Skills, experience, knowledge:

Possess or able to achieve -

  • Prisoners Custody Officer accreditation. Including C & R and First Aid.
  • Health and Safety level II
  • Operational and stakeholder management within a demanding environment
  • Team Management and organisation
  • Computer literate
  • Time management


  • Knowledge of Criminal Justice Systems


Specific Requirements

  • This role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office
  • Working flexibly over a 6 day period (Monday to Saturday) with a willingness and ability to travel within the UK where required including off site meetings, sometimes necessitating overnight stays



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
05/04/2023 02:57:00
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