Our Justice and Immigration division provides essential services across our Custodial, Immigration, Community and Housing services.
Serco`s Prisoner Escort and Custody Services (PECS) contract for Kent and the East of England makes a critical contribution to the Criminal Justice System in England and Wales, by ensuring the safe, secure and decent transport of prisoners between courts and their associated prisons and police stations.
The successful Court Custody Manager will need to develop a culture of team working and customer service within a defined area. Also, support the Operations Manager in the achievement of all KPIs, SLAs and Contractual requirements.
The emphasis is on leading and managing others, delivering through others and shaping the environment for others to deliver in the short to medium term.
Overview of the role:
As the successful Court Custody Manager, you will help enable the court location to operate safely, complying with all relevant legislation and contractual obligation. This will include managing a team of Prison Custody Officers, focusing on prisoner welfare, safety and security as well as the efficient deployment of, and day to day management of staff.
Skills, experience, knowledge:
Possess or able to achieve -
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.