Crew Manager - Saudi National

Crew Manager - Saudi National
Make a difference every day 

Closing Date : 20/May/2025

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for a Crew Chief / Crew Manager who will be responsible for the management and performance of his crew in the provision of 24/7 aviation focused Rescue & Firefighting Services (RFFS), including but not limited to: the provision of ARFF services to designated airfield to the specified GACA ARFF Category, for civilian aircraft and provide SRFF services in response to incidents, including fire, rescues, building and facility emergencies, storms, flooding, motor vehicle accidents, hazardous materials release and de-contamination/clean up tasks.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

This role is part of the Fire and Rescue Services and willl be based in the West Coast of Saudi Arabia.  

Key Accountabilities:

• Assumes the role of Incident Commander at small-scale and non-protracted incidents.
• Assumes the role of Sector Commander at large-scale and protracted incidents.
• Leads/Manages the crew of their assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties.
• Directs the positioning of his vehicles, the deployment of his crew and equipment and manages tasks in response to emergency incidents.
• Responsible for the operation of his vehicles radio communications and for coordination with other emergency services vehicles.
• Responsible for communications with fire control room and/or Air Traffic Control for all necessary clearances, instructions and incident information.
• Manages vehicle replenishment of water and agent/media tanks
• Responsible for driving a range of fire service vehicles, as and when required.
• Assists in the ongoing mandatory competency-based fire training of fire and rescue service personnel as required, ensuring all records are maintained. 
• Supervises the daily operations, ensuring serviceability and readiness of vehicle/equipment and manpower in alignment with the airfield category. 
• Reports vehicle and equipment status including defects requiring attention to the Station Officer / Watch Manager
• Manages daily station duties to maintain a clean and safe working environment, actively promoting health, safety, welfare and environmentally safe practices.
• Conducts all duties in line with company and airfield standard operating procedures.
• Is required to wear all provided Personal Protective Equipment (PPE) such as protective clothing, self-contained breathing apparatus (SCBA) and chemical protection as required.
• Performs fire related client/customer engagement activities, including the delivery of educational fire safety awareness programmes, training, specialist event cover and standby services in support of other airfield departments as required.
• Maintains their own personal physical fitness levels to support requirements of the role.
• Ensures crew physical fitness, medical standards and qualifications are maintained.
• Performs any other role and/or associated duties as required and assigned by their line management. May deputise for the Station Officer / Watch Manager in their absence.

Specific Requirements (What we are looking for in our candidates) 

• Education - Ten (10) years formal education. (High School Graduate)
• Specialized Qualifications - Applicants shall be certified competent in role and as a minimum requirement, qualified to an Aviation Rescue & Firefighting Service standard recognised by international/regional regulatory bodies such as: GACA (Essential), ICAO and/or CAA, FAA, GCAA.
• Certification, ProBoard or IFSAC accredited
• Experience - Five - Seven (5-7) years' experience in fire/rescue services including one (1) year as an Crew Chief, or equivalent position. Additional fire/rescue work experience may be substituted for up to two (2) years formal education in the ratio of two (2) years' experience to one (1) years education (Essential).
• Certified 'Medically Fit' for the role (Essential).
• Middle East work experience (Desirable)
• Proficient in Microsoft (Desirable).
• Valid light vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Essential).
• Valid heavy vehicle operator license in country of origin and ability to obtain equivalent in the Kingdom of Saudi Arabia (Desirable)

What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Crew Manager - Saudi National
Make a difference every day 

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defense & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for a Crew Manager - Saudi National to manage one of the fire fighting vehicles in the station, The ideal candidate will be responsible for the management and performance of his crew in the provision of 24/7 Rescue & Firefighting Services (RFFS) in response to incidents, including fire, rescues, building and facility emergencies, storms, flooding, motor vehicle accidents, hazardous materials release and de-contamination/clean up tasks.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organization, time management and prioritizing skills. 

This role is part of the Fire and Rescue Services Team and will be based in the Western Region in the Kingdom of Saudi Arabia.
 

Key Accountabilities

• Assumes the role of Incident Commander at small-scale and non-protracted incidents.
• Assumes the role of Sector Commander at large-scale and protracted incidents.
• Leads/Manages the crew of their assigned vehicles or equipment in the performance of all firefighting, rescue or other required duties.
• Directs the positioning of his vehicles, the deployment of his crew and equipment and manages tasks in response to emergency incidents.
• Responsible for the operation of his vehicles radio communications and for coordination with other emergency services vehicles.
•  Assists in the ongoing mandatory competency-based fire training of fire and rescue service personnel as required, ensuring all records are maintained
• Manages daily station duties to maintain a clean and safe working environment, actively promoting health, safety, welfare and environmentally safe practices

Specific Requirements

• At least a High School Graduate
• Must be a certified competent in role and qualified to a Rescue & Firefighting Service standard recognized by international (IFSAC / Pro Board) and/or regional regulatory bodies such as: GACA
• Proficient in MS Office (PowerPoint, Word, Excel) - proficient in word processing, reports and compiling documents into standard formats. 
• Certified 'Medically Fit' for the role  
• Demonstrable experience in fire/rescue services including 1 year as a Crew Chief / Crew Manager
• Valid light vehicle operator license in the Kingdom of Saudi Arabia
• Valid heavy vehicle operator license in the Kingdom of Saudi Arabia.

What's in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

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Competitive monthly pay and allowances that are commensurate with the role and industry standards 

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Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 

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We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 

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We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 

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We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 

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We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

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As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.