Custodial Manager

Uttoxeter | Other


Serco: HMP Dovegate

Custodial Manager

Permanent, Full Time

£37,800 per annum + Excellent Corporate Benefits Package


Here at Serco, we are looking for a Custodial Manager (CM) to join our Justice & Immigration team at HMP Dovegate, a prison based on the Staffordshire / Derbyshire border near Uttoxeter.


This is a role for someone who is looking to make a real difference and who understands that no two days are the same! As a designated CM you can be assigned to any role within the prison - what will never change is your commitment, enthusiasm and support of our prisoners through positivity and engagement.


You will line manage your team with a collaborative approach and promote Serco and the policy in all activities and behaviours by promoting diversity, decency, safety and reducing re-offending agendas.


A challenging, demanding varied role reporting into the Senior Custodial Manager and Assistant Director, and some of your duties will include:


  • Contributing to prisoner reports including sentence planning and parole reports when required.
  • Ensure that all staff supervise, manage and control prisoners decently, lawfully, safely and securely when carrying out activities.
  • Be responsible for incident management documentation and logging onto the Incident Reporting System. (IRS)
  • Ensure actions arising from audits, His Majesty Inspectorate of Prisons (HMIP) inspections, local self-audits, etc. are delivered.
  • Plan staff rotas/self-rostering and work actively to plan and manage delivery of the regime.
  • Ensure all Prison Service standards and Service Delivery Indicators (SDIs) are implemented and managed within the relevant work area.


What you'll need to do the role


First and foremost, you will need to be qualified as a trained Prison Custody Officer and you will have attended a Custodial Manager Assessment Centre or have experience of being a Custodial Manager.


In addition, you must be able to clearly demonstrate evidence of a commitment to learning, whether on the job (i.e. projects, secondments, volunteering to lead work outside your role) and/or formal learning


A critical accountability in this role is the line management of people to ensure they have the knowledge, skills and confidence to carry out their roles. You will embody the principles of dignity, decency and security, demonstrating these actively to colleagues, prisoners and all of our stakeholders.


Why Serco


Meaningful and vital work - You'll contribute to the reintegration of prisoners back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates.


A world of opportunity - With six prisons across the UK and a breadth of roles, you'll be wholeheartedly supported with development and career progression.


Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer


  • Pension - up to 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the Immigration sector
  • A company passionate about diversity and inclusion
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
  • A safe and supportive culture


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
28/05/2024 01:17:00
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