Customer Advisor

Customer Advisor needed!!


If you're a hard-working, reliable person then we want to hear from you.
* Salary: £13.26 per hour
* Location: TS1, Middlesbrough
* Hours: Monday - Friday 9am - 5pm
* Till December 2025 with the possibility of extension

Purpose of the Post:

Working within the Council's Customer Centre, this post receives, records, and resolves customer contacts on the phone, face-to-face and online, playing a key role in delivering the Council's Customer Charter - providing excellent customer service to the diverse range of customers served by the Council.

Duties and Responsibilities:

1. As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.

2. Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council's Customer Relationship Management (CRM) and associated systems.

3. Welcome customers into the Council's Customer Centre, and support them to report, apply and pay via the Council's website.

4. Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.

5. Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries.

6. Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

Please apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.