Customer Care Executive

Location: Watton, IP25 6JB

Working Hours: Monday - Friday between the hours of 8am-6pm, flexible working during operational hours
Salary: £25,000 per annum plus excellant benefits 

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have an exciting Customer Service Executive vacancy available within our customer service team who are a dedicated, hard working and friendly department that provide the very best levels of customer service.

 Your main responsibilities:

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

What you'll need
 

• Prior experience within a customer service and office environment
• You will confidently follow established procedures and processes, working well independently as well as a team player
   

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Maintain good customer relations.
• Meet personal targets and work towards team targets

What we offer  

• Up to 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.