Customer Contact Officer - Newborough

Newborough | Other

Elevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our Federal Government client. With opportunities to work from home, we are committed to providing a safe and supportive working environment within the current climate. 

  • Stability: Permanent Full-Time opportunities
  • Training: 6/8 weeks full-time PAID training + consolidation
  • Roster: Operational Monday to Friday, 8 am to 8 pm
  • Requirements: Australian citizen and fully vaccinated against COVID-19
  • Benefits: We offer a range of attractive discounts on products and services

Career development is a big opportunity here; a large portion of our support and management roles are occupied by team members who started on the phone in a Customer Contact Officer role. 

Join a values-based organisation and do interesting work which matters in helping Australians access essential public services. We are seeking those with a combination of inbound and outbound customer service skills, so great communication skills coupled with a desire to learn new skills are essential. 

About the Role

As a Customer Contact Officer, you will need to provide advice, assistance and support to customer enquiries on behalf of one of our Australian Government Departments.

You will be part of our Contact Centre, which is a fast-paced, energetic environment where priorities can change frequently based on the demands of our customers. 

In this role, you will be making a difference in the lives of people by servicing customer interactions and supporting disability support services.


At Serco, we value the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff wellbeing, including:

  • Fully paid, comprehensive on-the-job training at one of our dedicated training centres
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support.

To be considered for this role we require employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. You will also need to complete pre-employment checks including relevant security clearances, and psychometric profiling and be an Australian Citizen.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. 

Apply now - Join us and make a difference every day

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

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Contract Type
Expiry Date
04/04/2023 03:06:00
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