Customer Experience Officer / Complaints Officer

Customer Experience Officer / Complaints Officer
Full time, perm role
£31k per annum
West Ealing

We currently have a fantastic opportunities for a Customer Experience Officer / Complaints Officer to join a Housing Association based in West Ealing.


  • Log and oversee and investigate/respond to all complaints received in specified time frame.
  • Complaint calls and escalations
  • Manage complaints through its journey with all associated activities: - schedule, allocated and deliver within SLA's.
  • Identifying jeopardy and ensuring escalation process is followed.
  • Verbal and written daily interaction with our client.
  • Flag escalations involving health and safety in a timely manner to the right channels.
  • Feed into weekly complaint and compliment reporting.
  • Attend and support with the delivery of the monthly customer/colleague engagement and community investment meetings.
  • Prepare and attend weekly complaint meetings internally/ externally
  • Be a voice for our colleagues, customers, and client.

If interested, please apply with your CV online.


Keywords: Complaints Officer, Complaints, Housing, Repairs, Ealing

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Daniel Owen Ltd
Daniel Owen Ltd
Contract Type
Expiry Date
20/10/2022 09:23:00
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