Customer Experience Officer / Complaints Officer
Full time, perm role
£31k per annum
We currently have a fantastic opportunities for a Customer Experience Officer / Complaints Officer to join a Housing Association based in West Ealing.
- Log and oversee and investigate/respond to all complaints received in specified time frame.
- Complaint calls and escalations
- Manage complaints through its journey with all associated activities: - schedule, allocated and deliver within SLA's.
- Identifying jeopardy and ensuring escalation process is followed.
- Verbal and written daily interaction with our client.
- Flag escalations involving health and safety in a timely manner to the right channels.
- Feed into weekly complaint and compliment reporting.
- Attend and support with the delivery of the monthly customer/colleague engagement and community investment meetings.
- Prepare and attend weekly complaint meetings internally/ externally
- Be a voice for our colleagues, customers, and client.
If interested, please apply with your CV online.
Keywords: Complaints Officer, Complaints, Housing, Repairs, Ealing