VIVO, a 50:50 joint venture between Serco and ENGIE, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with ENGIE's market leading FM, energy, asset optimisation and regeneration capabilities.
Customer Service Advisors
Liverpool: Hunts Cross L24 9HJ
Permanent: Monday- Friday 20 hours per week (shift times 7.30am-11.30am)
Salary £20,592-£24,000 pro rata
Within VIVO, we are currently looking to recruit experienced Customer Service Advisors for our helpdesk based in Hunts Cross in Liverpool.
The Customer Service Advisor role is the first point of contact in delivering a professional, high quality and personalised customer service experience on behalf of VIVO and the DIO. This includes handling Buyer, customer and 3rd party contacts, casework and complaints, within agreed service levels, across multiple contact channels.
The CSA will use their own initiative as well as follow established procedures, processes, and systems to source information to provide a resolution for the customer. The role will also involve initiating contact with individuals within the Buyer's organisation or other 3rd parties in order to perform their role.
Experience of working in an operational facilities management helpdesk management is desirable.
What you will be doing in the role
What you need to do the role
The role will be based in our Customer Services Centre in Hunts Cross, Liverpool. No homeworking option is available for this role.
"The role you have applied for is with VIVO Defence Services, a joint venture between Serco and ENGIE. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, ENGIE and Serco during the recruitment process."