Customer Service Advisor

Role: Customer Service Advisor - 6 Month FTC

Location: Shoreditch (3 times a week in the office)

Salary: £60K(Pro-rata)

About the Role

I am looking for a talented Customer Service Advisor to join a dynamic team and deliver exceptional customer experiences. You'll be responsible for proactively addressing customer concerns, providing support, and building strong relationships.

Key Responsibilities

• Handle high-volume inbound queries via phone, email, chat, and social media.
• Provide technical troubleshooting and aim for one-call resolution.
• Liaise with operations teams to address service delivery issues.
• Resolve billing queries and ensure accurate communication.
• Focus on customer retention and loyalty.
• Build trust and relationships with customers.
• Advise customers on products and services that best suit their needs.

Required Skills and Experience

• Proven customer service experience in a contact center environment.
• Excellent communication skills (verbal and written).
• Strong active listening skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office Suite.
• Team-oriented and collaborative.
• Problem-solving mindset.
• Willingness to learn and adapt.

Preferred Skills and Experience

• CRM experience (Salesforce or similar).
• Telecommunications industry knowledge.

If you're passionate about providing exceptional customer service, I encourage you to apply!