Customer Service Advisor - Housing/Repairs

Customer Service Advisor - Housing/Repairs
Perm, full time
£24-27K per annum
East London

We currently have a fantastic opportunity for a Customer Service Advisor to join a Property Services Contractor based in East London.

RESPONSIBILITIES

• Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
• Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
• Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
• Diary management of appointments and making outbound calls to customers with updates to progress of any works, possible delays and rearranging appointments.
• Update and maintain company documents, reports and spreadsheets.
• Work independently and within a team to achieve individual and company targets and KPI's, ensuring customer satisfaction
• Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

If you are interested in this role, please apply with your CV.

LON123

Keywords: Customer Service, Call Handler, Property Maintenance, Repairs, East London