Post: Customer Service Skill Tutor
Service Area: ESE Skill contracts
Location: Homebased Hybrid role with regular around Birmingham, Dudley, Walsall and Sandwell area
Salary: £27 -33k
Serco has a great opportunity within Employment Skills and Enterprise (ESE) for a Customer Services Tutor to join our ever expanding adult education skills team. Customer Services Tutors (Adult Education) will be responsible for delivery of an NVQ certificate in Customer Services training and ideally a Level 2 Diploma in Business Administration as part of Serco's Adult Education Budget (AEB) provision within the West Midlands Combined Authority (WMCA).
The aim is to deliver effective and competitive training that increases learners' abilities to gain employment. Training should be high quality, as judged by Ofsted and WMCA.
Delivery will be primarily in cohorts of learners delivered both in-person and remotely online so travel within the West Midlands area will be necessary.
Collaboration between all delivery colleagues, as well as the Programme Manager and Programme Administrator, will be key. As well as the delivery of sessions, tutors will be involved in the creation, development and review of our courses. It is expected that successful applicants will bring with them extensive experience of all stages of the training delivery cycle.
Role is dependent on contract award.
Meaningful and vital work: Working within Employment, Skills & Enterprise at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.
A world of opportunity: It takes a diverse team to support our Citizen Services contracts and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer's lives.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.