Customer Services Administrator

Working hours: Monday - Friday 8:30am - 5pm

Salary: £19,500


Serco Environmental in Sandwell have an exciting opportunity, as we are looking to recruit for a Customer Service Administrator on a permanent contract, to work 40 hours per week, Monday to Friday.


You will be working within a small team and the role will require collaborative working with the operational departments on the whole contract which include Recycling & Refuse, Street Cleansing and Grounds Maintenance teams.


As the Customer Service Administrator, you will be primarily responsible for the customer service delivery, taking calls and queries from members of the public and taking payments on behalf of our client as well as administration tasks.  This role includes using a client relationship management system and database to record and maintain customer correspondence and enquiries, reception duties, filling, note taking, casework and complaints within agreed services levels. You will need to use your own initiative as well as follow established procedures, processes, legislation, and systems to source information to provide a resolution for the customer.


The role may also involve initiating contact with individuals within the client's organisation or other 3rd parties in order to perform their job, as well as support the Customer Care Centre Manager with the management of Sales Order, Purchase Orders and dealing with Customer account queries


What you'll need to do the role

Using your excellent customer service and communication skills, you will be confident in a busy admin and call centre environment.


You will use your experience in dealing with customers to communicate via the telephone, email paying attention to detail, therefor this role will require you to be computer literate in Microsoft office packages and email.


Withing this role you will need to be organised and be able to plan and prioritise tasks whilst managing you own workload effectively and efficiently to adhere to deadlines and KPI's (Key performance indicators).


Previous experience of SAP, data processing, reconciliations and CRM would be an advantage but not essential as all training will be provided.



Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied and enjoyable work
  • A company that recognises your contribution


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Register & Apply Now Login & Apply
Contract Type
Expiry Date
16/12/2022 03:37:00
Shortlist Email me jobs like this  Back to listing