Customer Support Coordinator

We're looking for an attentive and friendly problem solver to join Picfair in a Customer Support role.

Picfair is a simple and beautiful one-stop-shop for photographers to build a website, upload their portfolio and start selling their images as digital downloads and printed products. Our photographers are the heart of Picfair, and our support service is core to their experience of the site.

We want to make sure that every interaction a photographer has with Picfair lets them know that we're here to support them, regardless of whether they're an experienced pro photographer or someone who's picked up a camera for the very first time. Picfair exists to make the world of photography simpler and fairer, and every interaction we have with our photographers should reinforce this.

What will you be doing day-to-day?

  • Providing high quality customer support by corresponding directly and openly with our customers, and developing a deep understanding of what our community really wants from a photography platform
  • Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier.
  • Maintaining and updating our 'self-serve' support options such as our FAQ pages, and identifying and creating new content based on customers needs
  • Supporting other members in the customer support, marketing and product teams

After you're fully comfortable helping our photographers & customers, you'll have the opportunity to expand your knowledge in the various other areas of the business. Picfair is a 'hands-on' company and every member of the team has a voice when it comes to building new features and systems, or exploring new opportunities. Picfair is a small team but we're growing fast and developing a customer support team is hugely important to us. This role is an opportunity for you to help build and direct this from the ground up.

You should apply if you:

  • have the right to work in the UK
  • are able to work full time from our London office
  • have a graduate degree or equivalent experience
  • are a confident, articulate 'people person' with excellent communication skills
  • can write articulate and concise emails on relatively short turnarounds
  • are ready to hit the ground running and, where necessary, improvise to get the job done
  • genuinely care about solving people's problems
  • are great at explaining things to people in a way they can understand
  • know your way around social networks, and technology interests you
  • want to become part of Picfair's friendly growing team in the heart of Shoreditch

The application process: Please send an email containing the following info:

  • Brief cover letter explaining why you're interested in customer service
  • An example of how you'd answer a typical user question of 'I'm interested in signing up but don't think my pics are good enough' (this should be no more than 2 paragraphs)
  • CV highlighting relevant experience

Salary: 20-25K dependent on experience

Office hours: 10am-6pm Monday to Friday

Start date: ASAP

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Contract Type
Expiry Date
09/04/2020 08:42:00
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