We're looking for an attentive and friendly problem solver to join Picfair in a Customer Support role.
Picfair is a simple and beautiful one-stop-shop for photographers to build a website, upload their portfolio and start selling their images as digital downloads and printed products. Our photographers are the heart of Picfair, and our support service is core to their experience of the site.
We want to make sure that every interaction a photographer has with Picfair lets them know that we're here to support them, regardless of whether they're an experienced pro photographer or someone who's picked up a camera for the very first time. Picfair exists to make the world of photography simpler and fairer, and every interaction we have with our photographers should reinforce this.
What will you be doing day-to-day?
After you're fully comfortable helping our photographers & customers, you'll have the opportunity to expand your knowledge in the various other areas of the business. Picfair is a 'hands-on' company and every member of the team has a voice when it comes to building new features and systems, or exploring new opportunities. Picfair is a small team but we're growing fast and developing a customer support team is hugely important to us. This role is an opportunity for you to help build and direct this from the ground up.
You should apply if you:
The application process: Please send an email containing the following info:
Salary: 20-25K dependent on experience
Office hours: 10am-6pm Monday to Friday
Start date: ASAP