Customer Support Night Shift Team Leader-Forth Vall

Larbert | Other

Customer Support - Night Shift Team Leader


Forth Valley Royal Hospital, Larbert, FK5 4EB


Full time - 33.5 hours per week, Shift 2045 - 0600 hours.  4 days on, 4 days off.


Salary - Agenda for Change Band 3


Main Purpose:


An exciting recruitment opportunity has arisen within Serco for a Relief Customer Support Team Leader to work within the Forth Valley Royal Hospital. The Forth Valley Royal Hospital has 860 beds which consist of 50% single bed occupancy and covers a single site of approximately 95,000 square metres of floor space.


The Customer Support Team Leader will play a pivotal role in providing support to the housekeeping and/or domestic teams. Effectively deploying staff and resources to ensure a high quality of service delivery.

Ensuring hygiene standards within the domestic and catering environment are monitored and maintained.


Main Accountabilities: 


  • Responsible for leading a team in maintaining a clean, healthy, and safe environment for patients, visitors, and staff.
  • Working within an established multi skilled department responsible for providing a high quality and cost-effective service that complements the patient experience.
  • You will be required to participate as a full member of the wider team, supporting colleagues and working flexibly to assist others.
  • To provide support to the Housekeepers and Domestic Assistants.
  • You will be responsible for the deployment daily of a team of domestic and/or housekeepers within the required area.
  • You will be required to work flexibly between ward and department areas assisting with tasks where necessary.
  • You will be required to work on customer satisfaction and relationship building within all areas and provide effective communication with all levels of staff.
  • You shall control and monitor staff performance of duties and manage absenteeism and arrange cover as necessary.
  • You will require. You shall ensure that cleaning is in line with NHS National Cleaning Standards. Further requirements
  • Assist the Customer Support Manager in areas relevant to training and experience.



What you will need for the role:


  • To have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
  • Compliance with operational policies on H&S, COSHH and other statutory legislation.
  • It is also a requirement to report hazards. You will be responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.



What we offer 


  • Up to 6% contributory pension scheme. 
  • 25 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
08/06/2024 01:08:00
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