Customer Support Officer

Customer support officer needed!

Salary: £15.06 per hour

Location: The Civic Centre, Ex1

Hours: Monday - Friday 9am - 5.30pm

Till March 2026

MAIN PURPOSE

To deliver a consistently excellent and accurate service to all customers telephoning or visiting the Customer Services.

To resolve queries at the first point of contact, pulling in expertise where required.

To gather a complete picture of the problem to be solved and provide a pro-active response, tailored to meet individual's needs.

To assist customers in resolving their housing and financial problems and other Council related queries.

To support customers in gaining financial independence and sustainable accommodation

Skills

Must have current working knowledge of using CAPITA Revs and Bens system including actioning a range of Council Tax changes such as applying discounts/exemptions, setting up payment plans and making changes to property occupants.

You will be working in a friendly and busy team

Excellent empathetic telephone manner and customer service skills are a must, as is the ability to deal professionally with occasionally contentious/challenging conversations.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.