Data Analysis Apprentice

Swindon | Other

Data Analysis Apprentice


Great Western Hospital, Swindon


37.5 hours per week, Monday - Friday 0830-1630 or 0900-1700


Salary: £18,299 - £20,000 per annum plus benefits & 25 days annual leave


Apprenticeship Qualification: L3 Data Technican 


Expected Apprenticeship Duration: 12-15 months 


Main Purpose:


The role will support the Business Support Manager providing organisational and data analysis assistance to the GWH contract and management team including developing, improving, and updating business processes, monitoring, analysing, and reporting on contract performance, studying the data and analysing to provide analytical data for management and identification of themes for improvement.


Main Accountabilities: 


- Support the Business Support Manager in keeping existing operating processes up to date, continually improved through ongoing analysis of trends, and track contract compliance against them.

- Assist on the production of monthly performance reports and activities in support of contract governance and performance reporting

- Provide information and data analysis for monthly contract Business Performance Reviews and annual business lifecycle reviews

- Collect, analyse and document data to identify themes for improvement, discrepancies and provide reporting back to management.

- Assist with maintaining a document control register for all mandated contractual and Serco Management System mandated documents, ensuring all are reviewed within the relevant       timeframes.

- Support the compilation of the monthly Business Performance Report, client performance reports and service line reporting.

- Assist with ensuring that all staff training is recorded to deliver contractual and mandatory training throughout the year

- Support to provide accurate data on the contract weekly time and attendance reviews, and associated analysis to identify improvement opportunities.

- Provide support to meetings to record actions and minutes as required.

- Support specific business support and improvement tasks and initiatives across the contract



What you will need for the role:


- Excellent communication skills - builds strong relationships within the team. Possesses excellent verbal and written communication skills

- Highly detailed, conscientious and delivery focused

- Able to deal with sensitive data

- Proactive self-starter

- Analytical, research, problem solving aptitude

- Excellent organisational ability and demonstrates a flexible approach to work, is self motivated with the ability to juggle multiple priorities

- Strong in MS Office, MS PowerPoint and Excel




What we offer  

  • 25 days annual leave plus bank holidays. 
  • Up to 6% contributory pension scheme
  • A range of benefits to support
  • PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential), and Power point (desirable)the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
30/05/2024 01:07:00
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