Data & Insights Manager

Homeworking | Other

Data & Insights Manager- HAAS 
Homebased role with Southwest Travel 
Full Time, 37.5 Hours 9am-5pm, Permanent 

Band 4 - £35-45k DOE + Benefits  


Are you an experienced Data Manager looking for a role where you can make a real impact? 


At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we're looking for a Data & Insights manager to drive business improvement and adherence to best practice by using BI tools, influence, and stakeholder management.    


You'll be part of our transformations team who are responsible for the delivery change and continuous improvement across PIP, WCA and specialist benefits within the functional assessment service.  


The role involves line management responsibility of a BI Analyst, the Data and insight manager will lead and support the BI analyst through the end- to- end cycle of requirements gathering, report/dashboard development, analysing and interpreting the results to highlight insights for a variety of stakeholders and improving performance for our customer.  


Key Accountabilities 


  • To provide experienced leadership to the business intelligence arm of the transformation team and support colleagues to achieve their optimal performance.  

  • To bring deep analyst experience to strengthen the company, improve performance and adherence. 

  • Ability to gather a range of data from internal and external sources and cleanse this for a variety of stakeholders to use simply and effectively.  

  • Review existing or custom reports to identify performance trends, gaps and areas for improvement.  

  • Identification of areas for improvement in streamlining existing report mechanisms and methods for delivering information to stakeholders.  

  • Ability to provide stakeholders with appropriate information in a variety of formats.  

  • Build and maintain relationships with a range of senior stakeholders and set / manage expectations.  

  • Assist in the management of transformation team improvement products.  



 What are we looking for? 


  • Ability to line manage and support colleague to meet business expectations.  

  • Ability to quickly understand new areas of business and technology enabling impactful and effective conversations with the stakeholders.  

  • Knowledge and experience of development within business intelligence tools and tools such as Microsoft Power BI and SAP Analytics Cloud.  

  • Strong data visualisation and presentation skills.  

  •  Data manipulation skills, including ability to extract, transform, and analyse data sets using BI tools.  

  • Ability to problem solve, break down complex issues and develop solutions based on findings in the data.  

  •  Able to simply communicate complex issues, processes, and data to a non-technical audience.  

  • Able to use influence with a range of stakeholders to reach a mutually agreeable outcome. 

  • High customer focus with commercial awareness and a drive to deliver exceptional customer service.  

  • Excellent attention to detail and self-starter attitude  



All candidates will be required to pass a BPSS check which will involve a full DBS check and references. 




What we offer: 


  • Up to 6% contributory pension scheme  

  • Free parking on site / 5-minute walk from public transport links 

  • A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more  

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.  

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.   

  • Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.  


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:13:00
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