Delivery Manager





VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. 

VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS' market leading FM, energy, asset optimisation and regeneration capabilities. 



Salary: £32,000 - £38,000 p.a
Location: St George's Barracks, Rutland (Occasional Travel Around Local Sites)
Type: Perm, Full-Time


As Service Delivery Manager, you'll provide a single point of contact for Vivo to the Head of Establishment (HoE) and DIO for all Billable Works (<£25K) matters on site and manage the delivery and assurance of all Billable Works <£25k on each site they are responsible for, ensuring that all Health & Safety requirements are met.

Key Responsibilities:


The Service Delivery Manager will be responsible for the day to day management of:

  • Planned Maintenance (using MOD SFG 20)
  • Reactive Maintenance
  • Billable Works (additional works) usually up to £25k
  • Assurance checks
  • Production of Rough Orders of Cost
  • Supporting the Built Estate Manager (Site Manager) of the establishment in their duties.
  • Be part of a Rota to take calls out of hours, to direct supply chain to emergencies.

During the above activities there will be a key focus on:

  • Business Objectives: Statutory Compliance, Billable Works, Innovation, Lived Experience
  • Health and Safety (Zero Harm)
  • Environmental protection
  • Hight quality delivery or works
  • Statutory compliance of assets and our activities
  • Collaborative working with the Vivo team, our client, end users and supply chain.
  • Asset Management
  • Contractor management
  • High quality technical solutions
  • Exceed the KPI's
  • Mitigate against Assurance Corrective Actions are not raised against our activities.



What you'll need to do the role:



  • Team player who understands value of collaboration
  • Experience in delivery of Planned Maintenance and KPI management 
  • Significant experience in Construction,
  • Property Maintenance or related field including:
    • Experience of operating in an MOD environment
    • Working knowledge of CDM regulations
    • Experience of the Asbestos at Work Act, energy performance, Sustainability etc.


Training and Qualifications:



  • Preferably hold an HNC or better in a suitable Building or Mechanical subject
  • To have lived knowledge of the working with planned maintenance, response maintenance and project management of small projects.
  • To be open to take on additional responsibilities such as; Confirmed Space Authorised Person, Working at Height Authorised Person, Temporary Works Responsible Person, Legionella Responsible Person and Asbestos Responsible Person.
  • To be part of an on-call rota for out of hours emergency response (this usually involves a phone call from the Vivo Help Desk and that information is then passed to the appropriate on-call engineer for them to attend.)
  • Full Driving Licence


Nice to Haves:

  • IOSH or equivalent qualification 
  • Previous use of CAFM applications
  • Advantageous to be a member of a suitable professional body.
  • Advantageous to have a qualification in asset management such as a Certificate or Diploma from the Institute of Asset Management.


Security clearance is required for our sites, successful applicants will be expected to achieve either BPSS or SC clearance as a condition of appointment into the role.



VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.


At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.


We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.


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Contract Type
Expiry Date
17/12/2022 04:11:00
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