Deputy Court Custody Manager

Woolwich | Other

Deputy Court Custody Manager

Willesden Magistrates Court, NW10 2DZ

Full time, 40 hours, rotational shift pattern including a Saturday

£26,384 per annum, plus London weighting £3420


Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.


We have a vacancy for a Deputy Court Custody Manager to join our team.


To ensure that all security and operational policy and procedures are adhered to by all Serco staff while in any area of the court.

The key responsibility of this role is to deputise for the Court Custody Manager in their absence and provide day to day support relating to the management of a team of Prisoner Custody Officers. (PCO) The position is responsible with the CCM for the smooth running of the Court and in doing so maintain an environment that is safe, secure and decent for those in our custody / care. The role will also carry out the duties of a PCO as dictated by the rosters and at the CCM's direction.


Furthermore, as a minimum of one day per month the successful post holder must take charge of the Court with the CCM present to maintain knowledge and experience.



What you need to do the job


We are looking for an individual who can demonstrate experience in managing an operational team and deploying staff. It is important that they can provide clear and effective communication via verbal and written. It is an essential that they have a good level of skills in numeracy and literacy.


To be considered for this role the successful post holder must be able to achieve a Clear DBS and an enhanced Level 2 check.

Additionally, they must be able to achieve a Security Clearance to SC level. They will also have to complete a Prisoner Custody Officer accreditation for this role, as well as a Control and Restraint and First Aid Qualification.



Why Serco


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 



What we offer


  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/06/2023 02:56:00
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