Deputy FM Manager

Thamesmead | Other

Deputy FM Manager

HMP Thameside

Full time, Permanent

£46,000 per annum, Inclusive of London weighting allowance 

Plus additional payments to work on the on call roster


Here at Serco we're looking for a Deputy FM to join us within our Facilities Management team at HMP Thameside, London, Category B prison.


The Deputy FM Manager is responsible for the day-to-day organisation of work and the allocation of tasks, the tracking of work progress, overseeing the management of stock, overseeing the upkeep of compliance documentation and ensuring that planned and reactive maintenance meet the needs of both the operational demand of the establishment as well as the contractual requirements set by the customer.


Some of the areas of responsibilities for this role include:


  • Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract.
  • Plan and programme maintenance activities according to the programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements.
  • Allocate work according to the demands of the maintenance plan to trades staff on a daily basis.
  • Provide first line leadership (in line with Serco's Governing Principles) such that all employees under the post holder's supervision understand the tasking which the post holder is responsible for allocating and are actively monitored and managed to ensure high levels of productivity.
  • Maintain and seek to improve the safety culture and health/wellbeing within the team.
  • Organise the operation in a highly effective manner, ensuring that planned and reactive maintenance is delivered in accordance with contractual demands.
  • Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required.
  • Within the remit of delegated authority, make decisions on operational matters in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.


What you need to do the job:


  • Hold a qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc
  • Qualification in the Control of Legionella (desirable)
  • Experience of managing HVAC systems using a BMS (Trend or Honeywell would be an advantage).
  • Qualified as an Approved Person for permitted work and understanding of how to control contractors.
  • Have demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff.
  • Proven experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity.
  • Experience in a variety of HVAC and electrical systems and fault finding and diagnosis of common faults and rectifying them.
  • To be a team member of the Facilities "Out of hours" call out roster. Deputise for the FM Manager at meetings and other absences.


Why Serco:


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • A salary of £46,000 Per annum (inclusive of London weighting allowance)
  • £125 on the week you are required to carry the on call phone , this is 1 in 12 weeks 
  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

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Contract Type
Expiry Date
02/06/2023 02:46:00
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