Desktop Engineer (IT)

Murdoch | Other

About the Role

Desktop Engineers will work within the End User Computing Service which is available on site at Fiona Stanley Hospital 24x7.

This role is responsible for providing 1st and 2nd Level support for all End User Computing equipment, dealing with Incidents, Work Orders, Change Requests, and Problem Investigation tickets.   Other important aspects include undertaking maintenance and administrative activities whilst providing a high-quality service for the benefit of the hospital, ensuring the service meets the defined service levels and customer needs, building strong relationships with various stakeholders, and undertaking activities in accordance with the ITIL Service management framework.

 About You

As the Desktop Engineer you will be working within the ICT support team at Fiona Stanley Hospital and have the ability to prioritise competing demands and be a well-developed problem solver with a high level of analytical skills and exceptional attention to detail. You will provide prompt and courteous customer service to key stakeholders, patients, external and internal customers.  

To be successful in one of these roles you will have:

  • The highest levels of personal integrity and ethical behaviour
  • Demonstrated experience working within a customer orientated environment.
  • Experience within a Healthcare environment is preferred.
  • Experience working within a MSP environment.
  • Experience in working in a KPI driven service with delivery outcomes.


Essential Criteria:

  • ITIL v3 (or higher) Foundation certification   
  • Diploma in ICT
  • One year of experience in Desktop Support
  • Desirable Criteria:
  • Masters/Degree in Computer Science
  • Microsoft, CompTIA, or VMware certifications.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

 About Fiona Stanley Hospital
We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia's most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 1,000 staff takes pride in delivering quality services to achieve outstanding care.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit

 What We Offer

  • Volunteer leave
  • Flexible salary packing options
  • Employee Assistance Program
  • Generous Employee Referral Program
  • Access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment. 

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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Contract Type
Expiry Date
15/06/2023 02:57:00
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