Domestic Assistant

Glasgow | Other


Langlands, Glasgow G51 4TF


Part Time, Permanent (25 hours per week)

Shift pattern: Monday - Friday (1:30pm - 6:30pm)


Salary : Agenda For Change NHS band 2



Here at Serco, we are looking for a Domestic Assistant to join our team at Langlands Hospital. As the Domestic Assistant, you will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.


Main Accountabilities


  • Present a domestic cleaning service to patients and staff within the Board as defined in Service Level Specifications and Standard Operating Procedures.
  • Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
  • Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding, and adhering to work schedules and Standard Operating Procedures.
  • Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
  • Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Domestic Supervisor for action.
  • Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks
  • Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
  • Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
  • Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability 



What you'll need to do the role:


  •  General cleaning, operating machinery, lifting water filled buckets
  • Basic skills training, including accreditation by British Institute of Cleaning Science
  • Full knowledge of Serco and Board working practices and procedures and Health and Safety requirements
  • Good communication skills, e.g. communicating with colleagues and supervisors, Board staff and patients where necessary
  • Good customer care skills, e.g. for communicating with Board staff and patients
  • Completing of mandatory training, e.g. manual handling/risk assessment/fire safety training
  • Must be flexible and adaptable 



Why Serco?


Meaningful and vital work: Working within a Hospital at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.




What we offer 


  • Up to 6% contributory pension scheme 
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 
  • A safe and supportive culture
  • Interesting and enjoyable work 
  • A company passionate about diversity and inclusion 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
04/10/2023 02:26:00
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