Domestic Assistant

Norwich | Other

Domestic Assistant


Norfolk & Norwich University Hospital


Full time - 37.5 hours per week


Monday - Friday 0900 hours - 1700 hours


Salary - £11.45 per hour, Agenda for Change, Plus Serco benefits.


Main Purpose:


The post holder will work as an integral part of the ward catering team ensuring high quality service is provided to the patients. They will be responsible for their cooperation during the patient meal and beverage services in accordance with the Ward Timing Schedule.

The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff, and visitors to ensure the highest standards are met at all times.


Main Accountabilities: 


  • Present a domestic cleaning service to patients and staff within the Trust as defined in Service Level Specifications and Standard Operating Procedures.
  • Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
  • Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding and adhering to work schedules and Standard Operating Procedures.
  • Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
  • Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Team Leader for action.
  • Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
  • Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
  • Participate as a full member of the team, e.g., supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
  • Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.


What you will need for the role:


  • General cleaning, operating machinery, lifting water filled buckets.
  • Basic skills training, including accreditation by British Institute of Cleaning Science.
  • Full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements.
  • Good communication skills, e.g, communicating with colleagues and supervisors, Trust staff and patients where necessary.
  • Good customer care skills, e.g, for communicating with Trust staff and patients.
  • Completing of mandatory training, e.g, manual handling/risk assessment/fire safety training.
  • Must be flexible and adaptable.

What we offer 


  • Up to 6% contributory pension scheme. 
  • 27 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
08/08/2024 01:18:00
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