Domestic Assistant - Harplands Hospital

Stoke-on-Trent | Other

Domestic Assistant - Harplands Hospital

Harplands Hospital, Stoke - On - Trent, ST4 6TH 

Full Time (37.5 hours a week) Monday to Sunday (Between hours of 8:00am - 20:00pm) (weekends included)

Salary: £22,383.00 plus company benefits


Here at Serco we are looking for Domestic Assistants to join our growing team at Harplands Hospital. As the Domestic Assistant you will be responsible for providing a high quality cleaning, catering and general support service to the ward based team ensuring a pleasant homely environment for the patients.


Main Accountabilities:


  • Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
  • Follow 'best practice' procedures associated with cleaning and control of infection.
  • Ensure all cleaning equipment is used correctly and then cleaned and stored away after use. Also, to check the equipment before use for any faults.
  • Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required. Take the temperature of meals before serving.
  • Ensure accurate records are kept of all food temperatures and amounts of daily food wastage. Clear and load the dishwasher with all patients' crockery and cutlery, ensuring there is always enough items for each mealtime. Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals. Help and support patients in choosing their food and drinks where necessary. To be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit. Take part in any other training required.
  • Ensure good communication (listening, talking, reading) with patients, visitors, staff and colleagues in the unit.
  • Undertake other duties as required, following appropriate training.
  • Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors. Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of the Hospital.
  • Fire safety; follow the Trusts' fire safety procedures and direction from the ward.


What you'll need to do the role


  • Good standard of general education, good reading and writing ability and  numeracy skills.
  • Able to obtain certificates in Food Hygiene or NVQ Level 1 or 2 in Cleaning Building interiors, Basic Health and Safety certificate or Basic Food Hygiene certificate.
  • Experience in a customer focus environment.
  • Good Common Sense and able to work with minimum supervision.
  • Understanding of maintaining a clean environment.
  • Able to communicate clearly with others.
  • Be sensitive and understanding.
  • Able to use own initiative.
  • Receptive to change.
  • Reliable, Confident, Compassionate, Flexible, Caring.
  • Able to react to situations calmly and able to work well as part of a skilled team.
  • Live within an acceptable travelling time of the Hospital. 
  • Able to work additional hours often without prior notice and when required.


What we offer 


  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and rewarding work.
  • A company that recognises your contribution.


All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. 


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
11/10/2023 02:17:00
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